COOKIE POLICY

Lead Partners, LLC

Effective Date: 06/22/2025

1. INTRODUCTION

This Cookie Policy explains how Lead Partners, LLC ("Company," "we," "us," or "our") uses cookies and similar tracking technologies on our websites and services, including Connect & Close CRM, Intelligent Attraction, Lead Hunter, Video Hunter, Deal Hunter, Campaign Runner, Call Runner, Quiz Runner, and related platforms (collectively, the "Services").

2. WHAT ARE COOKIES

2.1 Definition

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They allow the website to recognize your device and remember information about your visit.

2.2 Types of Cookies

- Session Cookies: Temporary cookies that expire when you close your browser

- Persistent Cookies: Cookies that remain on your device for a set period or until deleted

- First-Party Cookies: Set by our website directly

- Third-Party Cookies: Set by external services we use

2.3 Similar Technologies

We also use similar technologies including:

- Web Beacons: Small graphics that track user behavior

- Pixel Tags: Code that collects information about your visit

- Local Storage: Browser storage for enhanced functionality

- SDKs: Software development kits for mobile applications

3. HOW WE USE COOKIES

3.1 Essential Cookies

These cookies are necessary for our Services to function properly:

- Authentication: Keeping you logged in to your account

- Security: Protecting against fraud and unauthorized access

- Load Balancing: Distributing traffic across our servers

- Session Management: Maintaining your session state

- Error Prevention: Ensuring proper functionality

Legal Basis: Legitimate interest in providing functional services

3.2 Analytics Cookies

These cookies help us understand how our Services are used:

- Usage Statistics: Pages visited, time spent, user flows

- Performance Monitoring: Load times, error rates, system performance

- Feature Usage: Which features are most popular

- User Behavior: How users interact with our Services

- A/B Testing: Comparing different versions of features

Legal Basis: Legitimate interest in improving our services

3.3 Marketing Cookies

These cookies enable personalized marketing and advertising:

- Personalization: Customizing content based on your interests

- Retargeting: Showing relevant ads on other websites

- Campaign Tracking: Measuring marketing campaign effectiveness

- Lead Attribution: Understanding how leads find our Services

- Conversion Tracking: Measuring business outcomes

Legal Basis: Consent (where required) or legitimate interest

3.4 Preference Cookies

These cookies remember your choices and settings:

- Language Preferences: Your preferred language

- Display Settings: Theme, layout, and interface preferences

- Notification Settings: Your communication preferences

- Customization: Personalized dashboard and feature settings

- Accessibility: Settings for accessibility features

Legal Basis: Legitimate interest in providing personalized experience

4. SPECIFIC COOKIES WE USE

4.1 Our Cookies

4.2 Third-Party Cookies

We use cookies from trusted third-party services:

Google Analytics

- Purpose: Website analytics and user behavior tracking

- Duration: Up to 2 years

- Privacy Policy: [Google Privacy Policy]

Google Ads

- Purpose: Advertising and conversion tracking

- Duration: Up to 2 years

- Privacy Policy: [Google Ads Privacy Policy]

Facebook Pixel

- Purpose: Social media advertising and tracking

- Duration: Up to 2 years

- Privacy Policy: [Facebook Privacy Policy]

Intercom

- Purpose: Customer support and communication

- Duration: Up to 1 year

- Privacy Policy: [Intercom Privacy Policy]

Stripe

- Purpose: Payment processing and fraud prevention

- Duration: Session to 1 year

- Privacy Policy: [Stripe Privacy Policy]

5. MANAGING YOUR COOKIE PREFERENCES

5.1 Cookie Consent

When you first visit our Services, we will ask for your consent to use non-essential cookies. You can:

- Accept All: Allow all cookies for full functionality

- Reject Non-Essential: Use only essential cookies

- Customize: Choose specific cookie categories

- Learn More: Access detailed information about each cookie type

5.2 Browser Settings

You can control cookies through your browser settings:

Chrome:

1. Go to Settings > Privacy and Security > Cookies

2.Choose your preferred cookie settings

3. Manage exceptions for specific sites

Firefox:

1. Go to Options > Privacy & Security

2.Choose Standard, Strict, or Custom protection

3. Manage cookie and site data settings

Safari:

1.Go to Preferences > Privacy

2.Choose cookie and website tracking settings

3. Manage website data

Edge:

1. Go to Settings > Cookies and Site Permissions

2. Choose cookie settings3.

Manage permissions for specific sites

5.3 Opt-Out Tools

You can opt out of certain tracking:

Google Analytics: [Google Analytics Opt-out] Google Ads: [Google Ads Settings] Facebook: [Facebook Ad Preferences] Industry Opt-out: [Digital Advertising Alliance]

5.4 Mobile Devices

For mobile apps, you can:

- iOS: Settings > Privacy > Advertising > Limit Ad Tracking

- Android: Settings > Google > Ads > Opt out of Ads Personalization

- App Settings: Check individual app privacy settings

6. IMPACT OF DISABLING COOKIES

6.1 Essential Cookies

Disabling essential cookies may result in:

- Inability to log in to your account

- Loss of security features

- Reduced functionality

- Poor user experience

6.2 Analytics Cookies

Disabling analytics cookies may result in:

- Less personalized experience

- Reduced ability to improve our Services

- Generic content and recommendations

6.3 Marketing Cookies

Disabling marketing cookies may result in:

- Less relevant advertising

- Repeated ads you've already seen

- Inability to track campaign effectiveness

- Generic marketing content

7. COOKIE UPDATES AND CHANGES

7.1 Policy Updates

We may update this Cookie Policy to reflect:

- New cookies or technologies we use

- Changes in legal requirements

- Updates to third-party services

- Improvements to our Services

7.2 Notification

We will notify you of significant changes through:

- Website Banner: Prominent notice on our website

- Email Notification: To registered users

- Updated Policy: Posted with new effective date

- In-App Notice: For mobile applications

7.3 Consent Refresh

We may ask for renewed consent when:

- We add new cookie categories

- Legal requirements change

- Significant policy updates occur

- You haven't visited for an extended period

8. INTERNATIONAL CONSIDERATIONS

8.1 GDPR Compliance

For users in the European Union:

- We obtain explicit consent for non-essential cookies

- You can withdraw consent at any time

- We provide detailed information about each cookie

- We respect your right to object to processing

8.2 CCPA Compliance

For California residents:

- We disclose our cookie practices clearly

- You can opt out of sale of personal information

- We don't discriminate based on privacy choices

- You can request deletion of cookie data

8.3 Other Jurisdictions

We comply with applicable cookie and privacy laws in all jurisdictions where we operate.

9. CONTACT INFORMATION

9.1 Cookie Questions

For questions about our use of cookies:

Lead Partners, LLC

Privacy Team

2557 Ashley Phosphate Rd., North Charleston, SC 29418

Intelligent Attraction System | More Leads, More Realtors®, More Closings

[email protected]

9.2 Data Protection Officer

For data protection matters: [DPO Contact Information]

9.3 Cookie Preference Center

To manage your cookie preferences: [Cookie Preference Center Link]

10. ADDITIONAL RESOURCES

10.1 Learn More About Cookies

- All About Cookies

- Your Online Choices

- Network Advertising Initiative

10.2 Browser Help

- Chrome Help

- Firefox Help

- Safari Help

- Edge Help


Last Updated: 06/22/2025

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